Events

Events are the heart and soul of Mothernode’s collaboration features. While they serve a variety of purposes, their primary function is to allow users to record history and next steps with customers, contacts and leads and opportunities. This gives users and teams alike a historical count of activity that has […]

Transaction Notes

Mothernode allows users to record notes in each of their transactions, such as Quotes, Orders, Invoices etc. Transaction notes serve one of 3 purposes. Document a note about the transaction Communicate a message to one or more other users Pass the note further down the workflow Notes are typically located […]

Case Status

Mothernode includes the following Case Status and Rules. Not Started: Indicates the case has not yet been assigned. In Progress: The case has been assigned to someone and activity has begun. On Hold: The case has been suspended until further notice. Resolved: The case is closed. Canceled: The case has been canceled.

Purchase Order Status

Mothernode includes the following Purchase Order Status and Rules. Open: All Purchase Orders that are in an open status. Received: Purchase Orders that are entirely received. Partially Received: Purchase Orders that have partially received quantities and/or line items. Cancelled: Work Orders that are cancelled are removed from work in progress.

Work Order Status

Mothernode includes the following Work Order Status and Rules. Open: All Work Orders that are in an open status can be modified and edited. Open status is a work order that has not yet been committed for processing. On Hold: Work Orders that have been placed on hold. Partially Completed: Work Order […]

Order Status

Mothernode includes the following Order Status and Rules. Open: All Orders that are in an open status can be modified and edited. Open status is an order that has not yet been committed for processing. On Hold: Orders that have been placed on hold. In Progress: Orders that have been […]

Quote Status

Mothernode includes the following Quote Status and Rules. Open: All active Quotes included in current pipelines. Won: All Quotes that were awarded to a sales rep and company. Lost: All Quotes that were lost to a competitor or for other reasons your company wasn’t awarded the business. Inactive: Quotes that are […]

Assigning contacts to cases

Each case should be assigned to customer record and a contact. The contact is the person who opened the case with you and whom you are communicating with towards the resolution. Click the customer contact you want to assign the case to. Click use contact. If the contact doesn’t exist […]