Sharing accounts is not an ideal option for users with heavy activity within their Mothernode account, especially in cases where reporting is used to measure accountability and activity or where users typically interact with each other within their CRM accounts using notes, calendars, events, tagging, notifications and more. User accounts require a single, unique email address to access the program. It’s always recommended that users use their primary address as their Mothernode CRM account email address so they received exclusive system-based notifications and reminders that correspond with their activity.
Sharing a Mothernode CRM account amongst multiple users will dilute the effectiveness of a CRM and the overall value it can offer a user as well as an organization. Here are some key issues caused by sharing an account.
Multiple Logins Not Permitted
As a security precaution and prevention method to discourage sharing accounts and bypassing licensing requirements, Mothernode CRM only allows one session per account. This means that when a user is logged in using specific credentials they will be automatically signed out of their session if another user attempts to log into the same company account using the same credentials.
No Accountability
When multiple users access their CRM using the same account, all activity in the CRM is recorded under the same user ID, distorting which person using the same account is accountable for the action. This could be but is not limited to, making notes, sending emails within Mothernode, adding records, modifying records, recording customer events, tagging users, replying to users, making changes to transactions, and so on.
Security
Sharing accounts means sharing passwords which could lead to compromising your security especially in the event one of the shared users transitions to a competitor. Mothernode offers users and business owners peace of mind when it comes to securing user accounts via 2-step verification processes. When users are accessing the same account 2SV will often need to be disabled, shedding an important layer of protection.
Inhibiting Third-party Services
Mothernode CRM lets users connect to their Mothernode account to third-party applications such as Gmail and Outlook. These accounts are typically unique to a user’s email account and thus couldn’t be shared amongst multiple accounts.
Sharing accounts is not a recommended best practice when using Mothernode. User activity and actions are recorded in the program and are the basis of Mothernode’s collaborate features. Mothernode CRM includes ‘social media like’ collaboration features that allow users to communicate activity, notes, events and so much more. Sharing accounts would dilute accountability and add a layer of confusion to the collaborative experience. Real-time on-screen and email notifications would also be rendered useless.
Sample collaboration in Mothernode CRM
